Privacy policy

1. Identity and contact details of the controller

2. Data protection contact

For any questions regarding the processing of personal data, you can contact us at:
Email: info@alterclaim.rs

3. Purpose of processing, data source and legal basis

We collect personal data exclusively for the following purposes:

Note: We do not collect data for marketing, do not send newsletters and do not share data with third parties for marketing purposes.

4. Recipients of personal data

We may share your data exclusively with the following third parties, to the extent necessary for the operation of the website and the provision of the service:

• Web3Forms — a service for forwarding contact form data to our email address. Web3Forms processes data on our behalf and in accordance with its privacy policy. Data is stored on Web3Forms servers for up to 30 days, after which it is deleted.

We do not sell, rent or share your data with third parties for marketing purposes.

5. Data retention period

• Contact form data (email address): retained for 2 years from the last contact, or until consent is withdrawn.

6. Rights of data subjects

In accordance with the Serbian Law on Personal Data Protection, you have the following rights:

• Right of access — you can request a copy of the data we hold about you.
• Right to rectification — you can request the correction of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten") — you can request the deletion of your data, unless there are legal grounds for retaining it.
• Right to restriction of processing — you can request that we temporarily suspend processing.
• Right to object — you can object to processing based on legitimate interest.
• Right to data portability — you can request that we provide your data in a structured format.

To exercise any of these rights, contact us at info@alterclaim.rs. We will respond within 30 days.

7. Cookies

Our website uses cookies exclusively for the following purposes:

• Strictly necessary cookies — enable the basic functioning of the website (e.g. form security). They cannot be switched off.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the website.

8. Data protection measures

We apply the following technical and organisational protection measures:

• SSL encryption for all data transfers between your browser and our website.
• Restricted access to data — only authorised persons have access.
• Web3Forms — a service that uses standard protection measures for forwarding data.

9. Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy. We will inform users of any significant changes through a prominent notice on the website. The date of the last update will be stated at the bottom of the document.